Support

How to set up your Zaunkoenig

If you need help setting up your Zaunkoenig (changing CPI or LOD, for example) check out the manuals for the M1K, M2K and M3K.

Replacement feet

A quick note about replacement feet: the M1K mouse feet were made by Hyperglide, and sadly they are sold out for good. The M2K and M3K mouse feet are made by Corepad and you can buy replacements on gilmore-designs.com as well as on corepad.de.

Repairs

If you need help because your cat chewed through the cable of your Zaunkoenig (we have had that happen to the same guy, twice), you spilled water/beer over your Zaunkoenig (absolutely message us should you have spilled another kind of liquid over your Zaunkoenig, so we can add it here :P), you dropped a pair of headphones on your Zaunkoenig; or anything else: join our Discord and contact anyone with a yellow or orange name tag (those are Mods or Zaunkoenig employees).

In case your Zaunkoenig does in fact need a repair here is how it is gonna work: if you are located in the EU you ship directly to Zaunkoenig headquarters in Germany. If you are located outside of the EU ship to Cryofrost from cryo-mods.com instead (he is based in the US). Shipping to Zaunkoenig is on you and we will cover the shipping costs back to you. If your Zaunkoenig has any issue within its first three years we will repair it for free. For mice older than three years the repair cost is 75 Euros/Dollars.

Do not be shy about contacting us if your Zaunkoenig has an issue. Even if it is a Zaunkoenig M1K that you got way back in 2020: if it is broken we want to analyze it; so we can maybe prevent this failure in the future.

Returns

You have a full month to figure out whether or not you like your new Zaunkoenig. Should you, for example, feel your Zaunkoenig is way too big or way too small for your hand (it happens), or maybe you just hate the color black, just ship it back to us and we will issue a refund (the cost of shipping back is on you though). Contact us either via Discord or email before you ship your Zaunkoenig back to us. In case you are located in the EU ship to our Zaunkoenig headquarters in Germany, and in case you are located outside of the EU ship to Gilmore in the US.